Delivery Policy

1. Delivery Options

We offer two convenient delivery options to accommodate your preferences:

• Payment on Delivery: With this option, you have the flexibility to pay for your order upon its delivery. This ensures that you can inspect your items before making a payment, providing you with added peace of mind and security.
• Prepaid Delivery: Alternatively, you can choose to prepay for your order during the checkout process. This option allows for a smoother and quicker delivery process, as your payment is processed in advance.

2. Delivery Fees

The delivery fee for your order may vary depending on your location. We strive to offer competitive and transparent pricing for our delivery services. During the checkout process, the delivery fee will be calculated based on your delivery address and added to your total order amount.

3. Location-Based Pricing

To ensure fair and accurate pricing, our delivery fees are determined based on the distance and accessibility of your location. Remote or hard-to-reach areas may incur additional charges to cover transportation costs. We aim to provide you with upfront information about delivery fees to avoid any surprises during the checkout process.

4. Partial Payment Options

In certain situations, we may offer partial payment options to assist with the delivery process. This may include paying a percentage of the total order amount upfront or splitting the payment into installments. Partial payments help mitigate risk and ensure the smooth processing of your order.

5. Address and Contact Information

To facilitate smooth delivery, it is essential to provide accurate and complete address and contact information during the checkout process. Please ensure that your address details are up-to-date and include any relevant landmarks or special instructions to assist our delivery team.

6. Responsibilities and Liabilities

While we take every precaution to ensure the safe and timely delivery of your orders, we cannot be held liable for delays or issues beyond our control, such as adverse weather conditions or unforeseen circumstances. However, we are committed to resolving any delivery-related issues promptly and efficiently.

7. Tracking and Updates

Once your order has been dispatched, you will receive a tracking number via email or SMS to monitor the status of your delivery. You can also contact our customer service team for updates or assistance with tracking your order.

8. Customer Support

If you have any questions or concerns regarding our delivery policy or process, please don't hesitate to reach out to our customer support team. We are here to assist you every step of the way and ensure that your shopping experience with LotStore is nothing short of exceptional.